Banking Service Outsourcing in India

“The world needs banking, but it does not need banks.” Bill Gates foresaw the impact of technology on banking in the early 1990s when he made this statement. The tech guru wanted to highlight that through banking as a service will prevail, the brick-and-mortar will gradually become obsolete. And this is the reality of today’s banking sector. Mobile banking has taken over bank branches, traditional has given way to digital and human interactions have taken over by chatbots. Artificial Intelligence, Machine Learning, Robotics Process Automation, and Cloud computing were yesterday’s buzz words but are a reality today.  As millennials grow more accustomed to technological disruption, they’re demanding equivalent advancement from their banks. Heightened expectations of the Gen Z consumers, influenced by mobile technology, social media and readily available competition to take their business elsewhere has exponentially modified banking and finance sector. Financial institutes are adopting new approaches in customer relationship management, web and mobile platforms, social media integration and back-office operations to have an edge over their competitors and also connect better with their customers.

With banking service outsourcing solutions, like those offered by Teleperformance, banks can enhance customer experience and create greater customer value through continuous service innovation. Change is the new constant for the banking industry and Teleperformance, a leader in banking service outsourcing is helping banks bridge this gap between their capabilities and increasing expectations of customers offering a broad range of solutions. We re-engineer all your banking processes through innovation and automation. We help banks deliver exceptional customer experience without compromising quality or compliance needs.

We offer solutions for all complex financial services processes–including account onboarding, service and management, fraud detection & risk management, account opening/KYC, payment services, digital helpdesk and many more. Teleperformance banking service outsourcing solutions have helped leading banks re-engineer their business processes, boost financial performance and standardize business models with reduced costs. It is because of these traits that NelsonHall recognized Teleperformance as a leader in the retail banking market for the year 2017.  Teleperformance ranked first among 12 vendors for supporting 107+ CMS retail banking clients and having a large global client footprint in the retail banking sector. We are recognized by clients and industries globally and have multiple awards like the NASSCOM Customer Excellence Award for Global Multinational Bank in 2018, Customer Service Team of the Year by Golden Bridge Awards in 2018, Banking Financial Services and Insurance Award by ABP News in 2018, Best Digital Integrated Solution by BFSI Leadership Summit & Awards in 2019; Stevie Award for Best Use of Technology in Customer Service in 2019 and more. For 4 decades now Teleperformance has bridged the gap between banks and their capabilities, increasing expectations of customers.